Terms & Conditions

Last Updated: 7 October 2026

Welcome to Veterinary Wellness. These Terms & Conditions govern your access to and use of our website, veterinary consultation services, veterinary doctor home visits, pet vaccination, emergency veterinary assistance, grooming, surgery coordination, diagnostic testing, blood testing, dental cleaning, boarding, and other pet wellness services.

By accessing our website, contacting us, booking an appointment, requesting a veterinary home visit, or using any of our services, you agree to these Terms & Conditions.

Website: https://veterinarywellness.in/

1. About Veterinary Wellness

Veterinary Wellness provides professional pet healthcare and veterinary services in Gurgaon/Gurugram and surrounding service areas.

Our services may include:

• Veterinary Doctor at Home
• Pet Vaccination
• Emergency Veterinary Care
• Dog and Cat Treatment
• Puppy and Kitten Care
• Pet Grooming
• Pet Dental Cleaning
• Blood Sample Collection and Blood Testing
• Diagnostic Services
• Pet Surgery Consultation and Coordination
• Pet Boarding
• Preventive Pet Healthcare
• General Pet Wellness Services

The availability of individual services may depend on location, veterinary doctor availability, the condition of the pet, timing, infrastructure, and other practical considerations.

2. Acceptance of Terms

By using this website or booking any Veterinary Wellness service, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or book our services.

3. Veterinary Appointments

Appointments may be booked through telephone, WhatsApp, email, website forms, social media, Google Business Profile, or other authorised communication channels.

Appointment requests are subject to confirmation and veterinary doctor availability. Submission of an enquiry or appointment request does not automatically guarantee a confirmed appointment.

Customers are requested to provide complete and accurate information regarding the pet's condition, symptoms, age, breed, vaccination history, medical history, location, and any previous treatment.

4. Veterinary Doctor at Home

Veterinary Wellness offers veterinary doctor home visits in Gurgaon/Gurugram and selected nearby areas, subject to doctor availability and service coverage.

Home visit charges may vary depending on location, timing, urgency, type of consultation, travel distance, and treatment required.

A home consultation does not guarantee that every diagnostic procedure, surgery, treatment, or emergency intervention can be performed at the patient's location.

Where hospitalisation, imaging, surgery, intensive care, or specialised diagnostics are required, the veterinary doctor may recommend that the pet be taken to an appropriate veterinary clinic, hospital, laboratory, or specialised facility.

5. Emergency Veterinary Services

Veterinary Wellness may provide emergency veterinary support depending on the availability of veterinary professionals and required resources.

Although our contact services may be available 24×7, immediate doctor availability cannot be guaranteed for every emergency, location, or circumstance.

In life-threatening situations, pet owners should seek the nearest available emergency veterinary hospital or veterinary facility without unnecessary delay.

Website forms, emails, social media messages, or other digital communications should not be relied upon as guaranteed emergency response channels.

6. Veterinary Advice and Diagnosis

Information published on our website, social media pages, blogs, videos, or other digital platforms is provided for general educational and informational purposes only.

Such content should not be considered a substitute for a physical veterinary examination, diagnosis, prescription, or professional veterinary treatment.

Treatment recommendations may vary depending on the pet's species, breed, age, medical history, symptoms, physical examination, diagnostic results, and response to treatment.

7. Treatment Outcomes

Veterinary Wellness and its associated veterinary professionals will make reasonable professional efforts to provide appropriate pet healthcare.

However, no particular medical outcome, recovery time, treatment response, surgical outcome, or cure can be guaranteed.

Animals may respond differently to medications, procedures, vaccinations, anaesthesia, surgery, or other treatments due to individual medical conditions and biological factors.

8. Pet Vaccination

Vaccinations are administered based on veterinary assessment, the age and health of the pet, vaccination history, and recommended vaccination schedules.

Pet owners must provide accurate information about previous vaccinations, allergies, illnesses, ongoing medications, and any previous adverse vaccine reactions.

Mild or serious reactions can occasionally occur after vaccination. Pet owners should follow the veterinarian's instructions and immediately seek veterinary assistance if unusual symptoms develop.

9. Blood Testing and Diagnostic Services

Veterinary Wellness may arrange or provide blood sample collection and diagnostic testing either at home or through third-party diagnostic laboratories.

Test result timelines may vary depending on the type of test, laboratory availability, sample condition, courier or transport conditions, public holidays, and other operational factors.

Veterinary Wellness is not responsible for unavoidable delays caused by independent diagnostic laboratories or circumstances outside our reasonable control.

10. Pet Grooming Services

Pet grooming services may include bathing, brushing, nail trimming, coat care, hygiene grooming, ear cleaning, or other grooming-related services.

Pet owners must inform the grooming team about aggressive behaviour, anxiety, skin conditions, injuries, infections, allergies, seizures, or any other medical or behavioural concerns before grooming.

Services may be stopped or modified if continuing the procedure could create a safety risk for the pet, groomer, veterinary professional, or any other person.

11. Surgery and Medical Procedures

Surgical and invasive procedures may require additional consent, medical assessment, diagnostic testing, fasting instructions, anaesthesia assessment, or referral to a suitable veterinary facility.

Every surgical or anaesthetic procedure carries potential risks. These risks should be discussed with the treating veterinarian before the procedure.

Veterinary Wellness does not guarantee complication-free surgical outcomes.

12. Pet Boarding

Pet boarding services may be subject to availability, vaccination requirements, temperament assessment, health condition, age, and other operational criteria.

Pet owners must disclose relevant medical conditions, medication requirements, dietary restrictions, allergies, behavioural issues, aggression, and emergency contact information before boarding.

We may refuse or discontinue boarding where a pet's condition creates a safety, health, or operational concern.

13. Prescription Medicines

Prescription medicines should only be administered according to the directions of a qualified veterinary professional.

Pet owners are responsible for following dosage instructions, treatment duration, storage requirements, follow-up recommendations, and other directions provided by the veterinarian.

Do not discontinue, increase, decrease, or substitute prescribed veterinary medicines without appropriate veterinary advice.

14. Fees and Charges

Veterinary consultation charges, home visit charges, diagnostic charges, vaccination costs, grooming charges, boarding fees, medicines, procedures, transportation, emergency services, and other costs may vary depending on the service required.

Where possible, customers may be informed of applicable charges before the service is provided.

Additional treatment, medicines, diagnostic tests, procedures, consumables, or emergency interventions may result in additional charges.

15. Payment Terms

Payment may be accepted through cash, UPI, bank transfer, payment gateway, or other available payment methods.

Payment terms may vary depending on the type of veterinary service.

Certain services may require advance payment or booking confirmation charges.

16. Cancellation and Rescheduling

Customers should inform Veterinary Wellness as early as possible if they wish to cancel or reschedule a confirmed appointment.

In cases where a veterinary professional has already started travelling to the customer's location, a home visit or cancellation charge may apply.

Repeated last-minute cancellations or no-shows may result in advance payment requirements for future appointments.

17. Refund Policy

Consultation fees, completed home visit charges, completed grooming services, diagnostic testing charges, vaccination charges, medicines, consumables, and services already provided are generally non-refundable.

Where advance payment has been collected for a service that Veterinary Wellness is unable to provide, refund eligibility may be assessed according to the circumstances of the booking.

Approved refunds, where applicable, may be processed through the original payment method or another mutually agreed method.

18. Customer Responsibilities

Pet owners or customers are responsible for:

• Providing accurate information about the pet's health and medical history
• Informing us about aggressive or unpredictable animal behaviour
• Keeping the pet reasonably controlled during the veterinary visit
• Providing a safe environment for the veterinary professional
• Following veterinary prescriptions and medical instructions
• Informing the veterinarian about medicines already being administered
• Attending recommended follow-up appointments
• Seeking urgent care if the pet's condition deteriorates
• Making agreed payments for veterinary services

19. Aggressive or Dangerous Pets

Pet owners must notify Veterinary Wellness in advance if the pet has a history of biting, aggression, severe anxiety, or unpredictable behaviour.

For safety reasons, the veterinary doctor or team may request the use of a leash, muzzle, carrier, restraint assistance, or other appropriate safety measures.

Veterinary professionals may refuse or discontinue a service if there is a serious risk of injury to the veterinarian, staff, owner, pet, or other individuals.

20. Third-Party Service Providers

Certain veterinary services may involve independent laboratories, veterinary hospitals, pharmacies, payment providers, pet boarding facilities, transportation providers, or other third-party service providers.

Such third parties may operate under their own terms, policies, professional responsibilities, pricing, and service conditions.

21. Website Information

We make reasonable efforts to keep the information on veterinarywellness.in accurate and updated.

However, service descriptions, availability, prices, treatment information, working hours, and other website information may change without prior notice.

We do not warrant that every website page will always be completely free from errors, interruptions, technical problems, or outdated information.

22. Intellectual Property

Unless otherwise stated, the website content, branding, logo, graphics, photographs, design elements, service descriptions, articles, videos, and other original materials published by Veterinary Wellness are protected by applicable intellectual property rights.

Content may not be copied, reproduced, republished, distributed, or used commercially without prior written permission from Veterinary Wellness, except where legally permitted.

23. Reviews, Testimonials and User Content

If a customer voluntarily submits a testimonial, review, pet photograph, feedback, or other content, Veterinary Wellness may request permission to use such content for informational or promotional purposes.

Customers should not submit content that is unlawful, misleading, defamatory, abusive, infringing, or harmful to others.

24. Privacy

The collection and use of personal information through our website and services are also governed by our Privacy Policy.

Please review our Privacy Policy for additional information about how we handle personal information.

25. Limitation of Liability

To the extent permitted under applicable law, Veterinary Wellness will not be responsible for indirect, incidental, consequential, or special losses arising solely from website use, delays beyond our reasonable control, failure to follow veterinary instructions, inaccurate information supplied by the pet owner, or unauthorised self-treatment of the pet.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

26. Force Majeure

Veterinary Wellness shall not be responsible for delays or inability to provide services caused by events reasonably beyond our control, including extreme weather conditions, natural disasters, transportation disruptions, government restrictions, strikes, internet or telecommunications failures, epidemics, emergencies, or similar unforeseen circumstances.

27. Service Availability

Although Veterinary Wellness operates on a 24×7 basis for enquiries and service coordination, particular services, veterinary professionals, diagnostics, grooming facilities, or emergency support may not be available at all times or in every location.

Service availability should therefore be confirmed at the time of booking.

28. Right to Refuse Service

Veterinary Wellness reserves the right to refuse, postpone, or discontinue a service where reasonably necessary due to safety concerns, abusive behaviour, non-payment, misleading information, inappropriate requests, unavailable resources, veterinary ethics, or other legitimate reasons.

29. Changes to These Terms & Conditions

Veterinary Wellness may update or modify these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on this page with the revised "Last Updated" date.

Continued use of our website or services after an update constitutes acceptance of the revised terms, subject to applicable law.

30. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.

31. Contact Us

For questions regarding these Terms & Conditions, bookings, veterinary services, or other enquiries, please contact Veterinary Wellness: