Privacy Policy

Last Updated: 7 October 2026

Welcome to Veterinary Wellness. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, book a veterinary appointment, request a veterinary doctor at home, or use any of our pet healthcare services.

This Privacy Policy explains how we collect, use, store, and protect information submitted through our website: https://veterinarywellness.in/

Veterinary Wellness provides trusted pet healthcare services in Gurgaon/Gurugram including Veterinary Doctor at Home, Pet Vaccination, Emergency Veterinary Care, Pet Grooming, Pet Surgery, Blood Testing, Pet Boarding, Dental Cleaning, and Complete Pet Wellness Care.

1. Information We Collect

We may collect personal information when you contact us, submit an enquiry, book an appointment, request a home visit, call us, send us an email, communicate with us through WhatsApp, or use any of our veterinary services.

The information we may collect includes:

• Your full name
• Mobile or telephone number
• Email address
• Residential or service address
• Location required for veterinary home visits
• Appointment date and preferred time
• Enquiry or communication details
• Payment-related information where applicable
• Information voluntarily provided by you

2. Pet Information We May Collect

To provide appropriate veterinary care, we may collect information related to your pet, including:

• Pet's name
• Species and breed
• Age and gender
• Weight and general health information
• Vaccination history
• Previous veterinary treatment
• Symptoms or medical concerns
• Prescriptions and treatment records
• Diagnostic and blood test information
• Medical reports
• Photographs or videos shared for veterinary consultation
• Other information necessary for your pet's treatment and wellness care

3. How We Use Your Information

We may use the information collected for purposes including:

• Responding to your enquiries
• Booking veterinary appointments
• Arranging veterinary doctor home visits
• Providing pet vaccination services
• Providing emergency veterinary care
• Providing pet grooming or boarding services
• Providing diagnostic tests and blood testing services
• Providing pet dental cleaning and wellness services
• Coordinating pet surgery or veterinary treatment
• Maintaining pet treatment and vaccination history
• Sharing appointment reminders or service updates
• Responding to customer support requests
• Improving our website and veterinary services
• Preventing fraud, abuse, or misuse of our services
• Complying with applicable legal requirements

4. Veterinary Doctor at Home Appointments

When you request a Veterinary Doctor at Home in Gurgaon, we may ask for your name, phone number, service address, location, pet information, symptoms, and preferred appointment time.

This information is used to coordinate the veterinary home visit and help our veterinary team understand your pet's requirements before or during the appointment.

5. Communication by Phone, WhatsApp and Email

If you contact Veterinary Wellness by phone, WhatsApp, email, website enquiry form, social media, or another communication platform, we may retain relevant details of the communication to respond to your enquiry and provide appropriate veterinary services.

We may also contact you regarding appointments, veterinary visits, vaccination reminders, test reports, follow-up care, service updates, or other information connected with a service requested by you.

6. Cookies and Website Usage Information

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, remember user preferences, and measure website traffic.

Cookies may collect technical information such as browser type, device type, pages visited, approximate location, referring website, IP address, and time spent on the website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Google Analytics and Other Analytics Services

We may use website analytics services such as Google Analytics or similar tools to understand how visitors interact with our website.

These services may collect information such as device details, browser information, website activity, approximate geographic information, and traffic sources.

8. Google Ads and Advertising

Veterinary Wellness may use Google Ads, Meta advertising, or other digital advertising platforms to promote our veterinary services.

Advertising platforms may use cookies or similar technologies to measure advertising performance, understand conversions, and show relevant advertisements according to their own privacy policies.

9. Google Maps and Google Business Profile

Our website may contain Google Maps, Google Business Profile links, reviews, directions, or other services operated by Google.

When you use these services, Google may collect information according to Google's own privacy policies and terms.

10. Payment Information

Where online or digital payments are accepted, payments may be processed through third-party banks, payment gateways, UPI providers, or financial institutions.

Veterinary Wellness may not directly store complete debit card, credit card, UPI PIN, or banking credentials. Payment providers process such information according to their own security and privacy practices.

11. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

Information may be shared only where reasonably necessary with:

• Veterinary doctors and authorised team members
• Diagnostic laboratories
• Pet healthcare service providers involved in requested care
• Payment service providers
• Website hosting or technology providers
• Professional advisers where required
• Government or legal authorities where disclosure is legally required

12. Data Security

Veterinary Wellness takes reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission, website, email service, or digital storage method can be guaranteed to be completely secure.

13. Data Retention

We may retain your information only for as long as reasonably necessary to provide veterinary services, maintain relevant business and veterinary records, resolve disputes, meet legal requirements, and improve our services.

Certain treatment, billing, appointment, or transaction records may be retained for legitimate business or legal purposes.

14. Your Privacy Rights

Subject to applicable laws, you may contact us to request:

• Access to personal information held about you
• Correction of inaccurate information
• Updating of incomplete information
• Deletion of information where legally permitted
• Withdrawal of consent where processing is based on consent
• Information about how your personal data is being used

To make a privacy-related request, please contact us using the details provided below.

15. Marketing Communications

With your consent where required, we may send information relating to veterinary services, vaccination reminders, pet wellness services, special offers, or educational pet-care content.

You may request to stop receiving promotional communications at any time by contacting us.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, Google services, payment services, or external resources.

Veterinary Wellness is not responsible for the privacy policies, security, content, or practices of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

17. Children's Privacy

Our veterinary services are intended to be booked by adults or authorised guardians. We do not knowingly request unnecessary personal information directly from children.

If we become aware that personal information belonging to a child has been provided without appropriate authorisation, the information may be reviewed and removed where appropriate.

18. Emergency Veterinary Services

Veterinary Wellness may provide assistance for urgent or emergency pet-care requirements. Information submitted through the website, WhatsApp, email, or other digital channels should not be considered a guaranteed emergency response mechanism.

In a serious veterinary emergency, please call our contact numbers directly for availability and immediate guidance.

19. Changes to This Privacy Policy

Veterinary Wellness may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.

20. Contact Veterinary Wellness

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, you may contact us:

Consent

By using our website, submitting an enquiry, or voluntarily providing your information to Veterinary Wellness, you acknowledge this Privacy Policy and consent to the collection and use of information as described above, subject to applicable law.